Order cancellation policy:
The customer has the right to request cancellation of the order within a maximum period of 24 hours from the time of the order.
If this period is exceeded, the cancellation request will be rejected.
This policy applies even if the order includes shipping and delivery, as advertised by us.
In case of delay in delivering the order, the customer has the right to cancel the order and get a full refund if more than 15 days have passed, according to the regulations and laws.
Lumeire perfume return policy :
You can certainly request a return as long as the shipment is intact, in its original condition, unopened, and undamaged. This can be done through the provided communication channels and by submitting a return request via the link sent to you by customer service through the customer service center.
(Except for damaged products, and the damaged product must be photographed upon arrival)
Contact via WhatsApp: +966544354266
This will be done within 3 days from the date you receive the order.
If the customer wishes to return one or more products after receiving the order, the customer pays a return shipping fee of only 25 riyals, and these amounts are deducted from the customer’s refund.
If the perfume box or shipping carton is damaged, a fee of 25 riyals will be deducted from each carton of perfume.
Customers are allowed to try an estimated 10 grams of incense products, and if more than that is used, the price of the product will be deducted.
If the customer agrees to the compensation, he is not entitled to request a refund again.
International Orders and Customs Policy:
The store is not responsible for customs duties in the recipient's country.
If the international customer refuses to receive the order or pay the customs value, the customer forfeits the right to a refund from the store.
Cases where refunds are not possible:
When submitting a return request after the specified time, which is 3 days from the date of receiving the request.
When using or opening the product, or when it is damaged, or when it is not in the same condition as when you received it.
When the perfume box or shipping carton is damaged.
note:
If you receive a damaged product, you must contact customer service within 12 hours to request a replacement.
If the specified time is exceeded, the application will not be accepted.
How to get a refund after submitting a refund request:
If the purchase was made using your credit card, you can get your money back. Upon receiving your request, we will refund the amount to your credit card account or whatever electronic payment method you used. The time it takes to receive the refund varies depending on your bank and may take up to 24 days to get the refund.
If the customer requests that the amount be transferred to an account other than their bank account, they must contact the same mobile number registered in the request.
Replacement policy:
You can certainly request a product exchange as long as the shipment is intact, in its original condition, and undamaged. It cannot be returned, and you will be responsible for shipping costs of 25 riyals. You can request an exchange by contacting us at [phone number/email address].
WhatsApp Mobile / 966544354266
This will take place within (1 to 7) days from the date you receive the order.